FAQ

Shopping

Q1. What is your Customer Service Time?

Our Customer Service Team is available to help Monday to Friday, from 10 am to 5 pm. We are available by email: info@kagatha.com

Q2. What are Kagatha jewellery pieces made of?

With love, metaphorically. However, our first collection is physically made of 18k gold plating on brass.

18K Gold Plating

Q1: What does "18k gold-plated" mean?

18k gold-plated jewelry means that the base metal of the jewelry is coated with a layer of 18-karat gold. This provides a luxurious and durable finish, offering the appearance of solid gold at a more affordable price.

Q2: Is 18k gold-plated jewelry real gold? 

The term "18k" refers to the gold content in the plating. While the layer on the jewelry is real gold, the core of the piece is made from another metal, often copper or brass. This is a cost-effective way to enjoy the aesthetic of gold without the high price tag.

Q3: How long does the gold plating last?

The longevity of gold plating depends on various factors such as the thickness of the plating, how often the jewelry is worn, and how it is cared for. Generally, with proper maintenance, 18k gold-plated jewelry can maintain its luster for months or even years.

Q4: Can I wear 18k gold-plated jewelry every day? 

While 18k gold-plated jewelry is durable, it's advisable to avoid wearing it constantly, especially during activities that may expose it to harsh conditions like moisture, chemicals, or excessive friction. This helps prolong the life of the gold plating.

Q5: Will 18k gold-plated jewelry tarnish?

Gold-plated jewelry is less prone to tarnish compared to other metals, but it can still happen over time. Proper care and maintenance can help minimize tarnishing. Use a jewelry polishing cloth or a mild solution of water and gentle soap to restore shine.

Q6: Is 18k gold-plated jewelry suitable for gifting? 

Yes, 18k gold-plated jewelry makes an excellent and affordable gift option. It provides a luxurious appearance without the high cost of solid gold, making it a thoughtful and stylish present for various occasions.

Order and Payment

Q1. How do I know about Order Confirmation?

After finalizing your purchase, an Order Confirmation email will be dispatched to you. If you don't locate it in your inbox, please inspect your junk mail or spam folders.

In the event of non-receipt, feel free to reach out to our customer service through our Contact Us form. We'll promptly re-send your confirmation email for your records.

Q2. Is it possible to Amend my order?

Regrettably, once an order has been placed, we cannot cancel or make any amendments.

Please inform us within 14 days if you encounter any problems with your order.

After receiving your order, you may proceed with a return. Additional details can be found on our Returns page.

Q3. How can I pay?

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Discover, Diners Club, Union Pay Shop Pay, Apple Pay, and Google Pay. 

 

Delivery and Shipping

Q1. When can I expect my orders to get dispatched?

Our goal is to dispatch orders on the same day for all orders made before 3pm. However, during peak periods, this process may take a bit longer. You will be provided with tracking information as soon as your Modern Heirlooms are sent out.

Q2. How long does it take for my order to get delivered?

Typically, UK orders take approximately 2-4 days to be delivered.

Q3. Do you cover the cost of returns?

Please note that we do not cover the cost of returns.

Return

Q1. What is the duration of the return period?

We gladly accept refunds for items within 14 days from the date of delivery.

Q2. How can I return my item?

Kindly visit our returns portal for the return process.

Our objective is to handle all returns within 14 working days, although during peak seasons, this may be extended to 30 working days.

Q3. Can I exchange my items?

Please note that we do not accept exchanges.

Q4. What is the timeframe for receiving my refund?

After your return reaches our studio and is verified by our team, we will proceed with the refund process. While we anticipate a quicker turnaround, please allow up to 14 working days for the funds to be credited back to your account.