RETURNS

Just in case you are not completely in love with your purchase, we are more than happy to process refunds for your items. You have 14 days after receiving your order to notify us about your return decision and another 14 days to send it back to us. We are sorry, but we can not accept returns received after this period.

We kindly ask that all items are returned in their original packaging and in an unworn condition. We are sure you understand, but due to hygiene standards, we are unable to accept returns for earrings.

Before you send anything back, please drop an email to our Customer Service Team at info@kagatha.com. We aim to process returns within 2-3 working days of receiving them, however, during busy times it might take us a tad longer.

Return Charges

Unfortunately, we can not cover the return charges. We do not offer pre-paid returns, so you will need to take care of the postage for the returned item.

Faulty Items

We sincerely apologize if you have experienced any fault with your new Kagatha jewelry.

Our customer service team is ready to assist you. Kindly reach out to us before initiating a return. This will allow our team to provide prompt assistance, guide you through the next steps, and inform you about the timelines for a refund or a replacement item.

Receiving your refund

Once we receive and inspect your return, we will notify you about its status. If your return is approved, you can expect a refund to your original payment method within 14 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If you do not receive your refund within 15 business days of approval, please contact us at info@kagatha.com