PRIVACY POLICY

This privacy policy outlines how Kagatha uses and safeguards any information you provide while using this website.

Kagatha is dedicated to protecting your privacy. If we request information that could identify you while you're using this website, rest assured it will only be used according to this privacy statement.

Kagatha may occasionally update this policy. Any changes will be posted on our website.

What Personal Information We Collect?

Personal data, or personal information, refers to any information that can identify an individual. This does not include data where the identity has been anonymised. The personal information we might gather and keep about you could include, but is not limited to, the following:

  • ****Title
  • ****Name and surname
  • ****Date of birth
  • ****Gender
  • ****Email address
  • ****Contact phone number(s)
  • ****Billing and delivery address
  • ****Bank account and payment card details
  • ****Transaction data including purchase information and payment details
  • ****Technical data including IP address, log-in data and computer/device settings
  • ****Interests, preferences and website usage data
  • ****Interactions with us e.g. contacting our Customer Services Team (we may record your calls), or visits to our website
  • ****Personal information you put on social media Information you provide in your reviews of us, or survey responses
  • ****Attendance at events (and travel preferences)
  • ****Information from cookies, including information on the devices you may use to make a purchase - please see our separate Cookie Policy.

We do not collect any special categories of personal data about you. This includes details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic or biometric data. Additionally, we do not collect any information regarding criminal convictions and offenses.

How We Collect Your Personal Data?

We collect data from and about you through different methods, which include:

Direct Interactions: You may provide us with your personal data by filling out forms or corresponding with us via post, phone, email, or other methods. This includes data you provide when you apply for our products or services, create an account on our website, subscribe to our publications, request marketing to be sent to you, enter a competition, promotion or survey, or provide feedback or Contact Us.

Automated Technologies or Interactions: As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data using cookies and other similar technologies. For further details, please see our cookie policy below.

Third Parties or Publicly Available Sources: We receive personal data about you from various third parties, as detailed below:

Technical data from the following parties:

(a) Analytics providers such as Google based outside the UK; (b) Advertising networks such as Facebook based outside the UK; (c) Search information providers such as Google based outside the UK.

Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services such as PayPal based outside the UK.

Identity and Contact Data from data aggregators based inside or outside the UK.

Why Are We Allowed to Store Your Personal Data?

1. Consent

    Upon accessing our site and if you are not an existing customer, we may request your consent for processing your data. This is designed to enable us to share our unique offers and the latest news with you.

    2. Contractual Obligation

    As an illustrative example, your data may be necessary for us to fulfill an order when you purchase our products.

    3. Legal Compliance

    Under certain circumstances, legal obligations may necessitate the collection and processing of your data. For example, should there be a suspicion of criminal activity, we could be required to share your data with law enforcement authorities.

    4. Legitimate Interest

    There may be occasions where it becomes essential to utilize your data to facilitate the effective management and enhancement of our business operations. Such instances could involve personalizing the services we deliver or refining our internal processes. In these situations, your data will only be used when it does not materially infringe upon your rights, freedom, or interests.

    We strictly adhere to legal provisions when using your personal data. Most commonly, your personal data is utilized to fulfill a contractual obligation or where we have a legitimate business interest.

    As a rule, we do not heavily rely on consent as a legal foundation for processing your personal data. Nevertheless, for non-existing customers, we ensure that your consent is obtained prior to dispatching any third-party direct marketing communications to your email or mobile device via a text message.

    What We Do With The Information Gathered?

    The website Kagatha.com ("the Site") is a property managed and operated by Kagatha Ltd. ("we", "us", "our"). We greatly value your privacy and implement comprehensive measures to safeguard it at all times. Furthermore, we believe it is essential to transparently communicate the nature of the information we collect from the Site, the reasons for its collection, and how we utilize this information.

    At Kagatha, we undertake the collection of your personal information. As the data controller, we bear the responsibility for the information we amass. The purpose of this data collection is manifold: it enables us to customize your experience, offer you opportunities to participate in competitions and promotions, and allows us to continually refine our standards and services. Additionally, it empowers us to keep you informed about administrative changes, product updates, service modifications, and marketing initiatives. We collect this data when you engage with us in the following manners:

    • Registering with, or subscribing to, Kagatha.com and its marketing channels.
    • Utilizing our online services and placing orders.
    • Participating in competitions or availing special offers.
    • Interacting with us online via social media, digital advertising on our website or any other website where Kagatha is represented.
    • Requesting information, providing a testimonial or feedback, commenting on blogs and articles represented by Kagatha.
    • Attending an event hosted by us, or where we are acting as sponsors.

    Please note that this website is not designed for children and we do not knowingly collect data pertaining to children. If you are under the age of 16, it is mandatory to inform a parent or guardian about our privacy policy and secure their agreement to this privacy policy prior to using any of our online services. This includes but is not limited to, registration with Kagatha, subscribing to our newsletter, or placing an order with us.

    We have designated a Data Protection Officer (DPO) who is responsible for overseeing questions and concerns related to this privacy policy. If you have any inquiries or concerns about this privacy policy, please contact the DPO using the details provided below.

    Links to Other Website

    Our website may feature links leading to other websites. However, it is crucial to understand that once you have utilized these links to navigate away from our site, we no longer have any jurisdiction over the ensuing website. Consequently, we are unable to accept responsibility for the safeguarding and privacy of any information you disclose during your visit to such sites, as these are not subjected to this privacy policy. We strongly advise that you proceed with caution and take the time to examine the privacy policy applicable to the respective website.

    Data Security

    We take rigorous measures to ensure that your personal data is safeguarded against accidental loss, unauthorized utilization, alteration, or disclosure. Moreover, we strictly limit the sharing of your personal data to our employees or third parties who have a legitimate business requirement. These parties are bound by stringent confidentiality obligations and are permitted to process your data solely under our explicit instructions.

    Marketing and Promotions

    We reserve the right to utilize your personal data for the dissemination of marketing and promotional material under the following circumstances:

    • You have formally requested information from us
    • You have engaged in a transaction, purchasing goods from us
    • You have not explicitly opted out of receiving marketing communications

    Cookies

    Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

    Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

    Controlling your personal information

    You can restrict the collection or use of your personal information. Simply click the box indicating that you do not want your information used for direct marketing purposes. Do this whenever you're asked to fill in a form on the website.

    Updating Your Personal Information

    You can update your personal information at any time by accessing your account on kagatha.com.

    How Can I Unsubscribe?

    If you no longer want us to hold your personal information or receive information from us, there are several ways to unsubscribe:

    Click the "unsubscribe" link in any email communication we send to you. This will automatically remove you from that type of communication. Alternatively, you can contact our customer services at info@kagatha.co.uk.

    Failure to Provide Personal Info

    If you fail to provide personal data required by law or under the terms of a contract with us, we may not be able to fulfill the contract we have or are trying to establish with you (for instance, to complete your order). In such a scenario, we may need to cancel your order. If this happens, we will inform you at that time.

    Security Policy

    To process your order, we require your credit/debit card number, expiration date, and any necessary security details. Kagatha uses trusted third-party hosting agents and payment providers, including Shopify Payments, to ensure the security of your personal data.

    All credit card details are submitted through a secure server. The transfer of purchase details from our site to Shopify Payments is encrypted and digitally-signed to ensure the information is secure and tamper-proof.

    Shopify Payments is PCI DSS compliant and regulated by the qualified security assessor Trustwave. We do not store any of your financial information. Alternatively, you may process your order using Paypal, Apple Pay, Google Pay, or Amazon Pay.

    Contact Details

    If you have any questions about this privacy policy or our privacy practices, please contact our DOP in the following ways:

    Full name of legal entity: Kagatha Ltd

    Email address: info@kagatha.com